Customers to benefit from new fault progress email notification facility
South West Communications Group is pleased to announce the introduction of its new fault progress notification facility in an effort to improve its customer service even further.
Regular fault progress reporting is essential to ensure customers are kept up to date on progress being made. Updates will now be provided via email notification.
These updates will be provided to the person who reported the fault, as long as an email address was supplied at the time of logging the issue.
An email will be generated when a fault is logged with our helpdesk and additional notifications will be -sent as the call is progressed through our system. This will include:-
• Remote diagnostics undertaken by the support team
• Field engineer allocated to the job
• Engineer en-route to site
South West Communications Group hopes this facility will help in its quest to continually improve its customer service.
South West Communications Group’s fault line contact details are:
TEL: 0844 871 20 20 (option 1)
EMAIL: helpdesk@swcomms.co.uk
Tuesday, February 23rd, 2010 [back to top]
