Call routing and billing services
Bills are not simply an accounting function from South West Communications Group; you also get to benefit from a range of support services which are offered as standard together with competitive tariffs and fixed line rental charges.
Handing over the responsibility of all your communications bills to South West Communications Group, whether they are for fixed or mobile services and possibly provided through a range of suppliers, is just the first step towards stress-free management of this everyday business service.
South West Communications Group’s call routing service provides businesses with a single point of contact for all their fixed and mobile call-related billing, including analogue/ISDN line rental services and broadband connectivity culminating in one single bill that is itemised for each line and can be tailored to suit your business’s accounting software.
The key benefits of choosing South West Communications Group to take care of your billing requirements are as follows:
Single point of contact - No matter how many lines your company uses, no matter where they are located and no matter how many suppliers currently provide these lines, with South West Communications Group you will only ever need to make a single call regarding any bill enquiries or fault reporting.
Call management - While South West Communications Group will take over your lines to make billing and fault reporting easier for you, you will still retain control over your business’s call activity. Our NetView system can be accessed through our website and gives you the ability to view your account details, which are updated each working day.
You can view which calls were the longest or the most expensive, or even which numbers are most frequently dialled. All these parameters can be pre-set and as such provide easy access to your own account meaning you can always be proactive in managing your business’s call levels and expenditure.
NetView has been particularly useful for companies trying to evaluate the use of their communications equipment with at least three months’ of historic data always available. This empowering information helps managers make effective communications strategy decisions.
Email alerts - Using call parameters set by you, our calling routing system can send customers automatic email alerts should any of these parameters be breached, such as dialling international or premium rate numbers.
Fault reporting and response - South West Communications Group, or its partner BT, is on hand to respond to any faults 24/7/365 not only providing efficient rectification of all problems, but also giving our customers complete peace of mind.
Our fraud reporting service helps guard against a whole range of telephone fraud from the actions of a disgruntled employee to those of a call diversion racket, which can cost a company thousands of pounds.
A fraud team monitors your call activity to look for highly expensive calls that do not fit the profile of your business. Our daily reports typically throw up two or three episodes of such activity in every 24-hour period for each of the 3,000-plus customers South West Communications Group currently looks after.
Our monitoring service is carried out daily so any issues can be resolved swiftly. Other providers may wait to identify unusual activity within a quarterly bill, which may prove financially crippling.
This same team checks for any lines that may have been inadvertently, or even purposely, left open. It sweeps the network to look for any calls that have been made prior to midnight and these are checked again in the morning. Our team will alert your business to any such lengthy calls that may be costing your business money in terms of call charges and missed opportunities due to an engaged line.
In the event that your business cannot be contacted, South West Communications Group can apply to the telephony regulatory body, OFCOM, for a licence to listen in on any calls and if a threat is identified, we can disconnect the calls immediately during working hours.
We endeavour to report known fraud within three working days depending on the circumstances of the fraud.
Business continuity - In the rare event of line failure, South West Communications Group has tried and tested means of ensuring your business can continue to function. This can be achieved in three ways. The first involves the diversion of all calls to another UK fixed or mobile number. The second diverts calls to an automated message service. And lastly, the third diverts calls to a BT call centre that will inform the caller of the situation and then take any messages that will be forwarded on to your business via telephone, fax or email.
Value for money - A South West Communications Group call routing package gives its customers complete value for money with the inclusion of its unique service package as standard. In addition, our call tariffs are competitive and can be tailored to include capped rates to suit your business’s profile. Your line rental will be fixed for the initial term of your contract but will be followed up with regular reviews with a dedicated account manager.
