Account maintenance
South West Communications Group prides itself on the fact that 60% of its new business comes from existing customers or customer referrals; in no small part due to the account management teams that provide a single point of contact to all its customers and the fact we place the same emphasis on the post-sales experience as on the pre-sales negotiations. This is just part of our commitment to providing continuity of quality information that will protect our customers’ investment in technology and to enhance our business relationship.
Continuous service improvement is achieved through the ongoing relationship with a dedicated account manager who has extensive knowledge and expertise in the industry and the solution deployed. The account manager provides the conduit into the account management team which comprises a dedicated pre-sales technical consultant, post sales consultant and project manager together with our service engineer teams.
Each member of the account management team has a focused role but all have the shared aim of establishing a close working relationship with our client’s key staff. The account manager has the specific responsibility of providing regular technology updates, performance review meetings and establishing a relationship between our client and the manufacturer as required.
